Who We Are

Thank you for visiting Simply Door2Door, accessible via simplydoordoor.com.. We are an E-commerce company,. Please read this Privacy Policy, providing consent to document in order to have permission to use our services.  Your privacy is important to us, and we are committed to protecting your personal information.

What Personal Data We Collect and Why We Collect It

Effective Date: 14/03/2024

Thank you for choosing Simply Door2Door for your online shopping needs. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you use our e-commerce website.

1. Collection of Personal Information

We may collect personal information from you when you visit our website, make a purchase, or interact with us in any way. This information may include, but is not limited to:

  • Name
  • Email address
  • Mailing address
  • Phone number
  • Payment information

We collect this information only when voluntarily provided by you, and we use it solely for the purpose of providing and improving our services, processing transactions, and communicating with you.

2. Use of Personal Information

We use the personal information we collect for various purposes, including but not limited to:

  • Processing and fulfilling orders
  • Communicating with you about your orders and inquiries
  • Providing customer support
  • Improving our products and services
  • Sending promotional offers and updates, with your consent

 

3. Storage and Protection of Information

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We store your data securely and limit access to authorized personnel only.

4.  Cookie Usage

We use cookies to enhance your browsing experience and improve our website's functionality. Cookies are small text files stored on your device that help us recognize you and remember your preferences. You can control and manage cookies through your browser settings.

5. Third-Party Disclosures

We may share your personal information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you. These third parties are required to maintain the confidentiality of your information and are prohibited from using it for any other purpose.

6. Data Retention Policies

We retain your personal data only as long as necessary to fulfill the purposes outlined in our Privacy Policy, unless the law requires or allows for a longer retention period.

7. User Rights Regarding Their Data

You have the right to:

  • Access, update, or delete your personal information.
  • Opt-out of receiving promotional communications.
  • Object to the processing of your data.

You can exercise these rights by contacting us using the information provided below.

8. Data Protection Act Compliance

We are committed to complying with the Kenyan Data Protection Act (2019) and other relevant data protection regulations in Kenya. Our data processing practices align with the requirements of these regulations.

9. Data Localization

Your personal data is stored and processed locally within Kenya, ensuring that it remains within the country's jurisdiction and is subject to local data protection laws.

10. Customer Support and Complaints Handling

If you have any privacy-related inquiries or complaints, please contact our customer support team. We will handle and resolve your concerns promptly and transparently.

11. Language and Accessibility

Our privacy policy is available in languages commonly used by our customers in Kenya. We also provide alternative formats for users with disabilities upon request.

12. Consent for Data Processing

We obtain consent from users where required under Kenyan law for the processing of personal data. You can provide or withdraw consent for specific data processing activities at any time.

13. Use of Data for Marketing and Analytics

We may use customer data for marketing purposes or analytics with your consent. You can opt-out of these activities if you wish.

14. Data Sharing with Affiliates or Partners

If we share personal data with affiliates or partners, we provide transparency about the types of data shared and the purposes for which it is shared.

14. Data Sharing with Affiliates or Partners

We have procedures in place for resolving disputes related to privacy concerns. Alternative dispute resolution mechanisms are also available in Kenya.

By using our website, you consent to the terms of this Privacy Policy.

Last Updated:14/03/2024

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at info@simplydoor2door.com.

Thank you for trusting Simply Door2Door with your personal information. We are dedicated to ensuring the privacy and security of your data.

 

 

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